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Dear Customer,

our aim is to provide an optimum level of service to cater for all your requirements. This endeavour is underpinned at Tintometer by a policy of continuous quality management based on DIN EN ISO 9001.

In the final analysis, however, nothing is more important than your opinion! And we would therefore be grateful if you would answer the following questions.

Thank you for your valuable assistance.

Title Mr.   Mrs.
Title:
Last name:
First name:
Company:
Street:
Postal code:
City:
County:
Telephone:
Fax:
E-Mail:
Customer: Yes   No
  ++ + o - --
How satisfied are you with our products?
What is your opinion about the quality of Lovibond® products?
Are you happy with the delivery times of Lovibond® products?
Does the product range meet your requirements?
Do you think our products provide good value for money?
How do you rate our advisory/ support services?
In-house sales / telephone support?
Fields sales service
Trade fair presence
What is your opinion of our support documentation/information material?
User instructions, brochures, technical/documentation, posters
Website (http://www.Tintometer.de) and downloads
How do you rate our overall service ?
Is there anything you particularly like about our services?
Where do you think there is room for improvement?
Are you currently dealing with a problem that we have not been able to solve to your satisfaction?
Would you recommend us to other customers?  
Yes  With reservations  No  
Do you like to get in contact?  
Yes, personally  Yes, by phone  No  

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